Live Arrival Guarantee

Every animal is guaranteed to arrive alive and in good health when shipped by FedEx Priority Overnight on a scheduled ship date.

• Someone must be available to receive the package on the scheduled delivery day. Packages held at a FedEx location must be picked up the same day they arrive.
• Report any problem within 2 hours of the carrier's delivery time, with clear photos of the animal and the unopened packaging.
• If an animal arrives deceased, we will offer a replacement of equal value when one is available, or store credit.
• We may hold shipments when forecast temperatures at origin, hub or destination are unsafe. A weather hold is not a cancellation.
• The guarantee does not cover carrier delays caused by an incorrect address, refused or missed deliveries, or packages left unopened.
• Tail drops after arrival and the sex of unsexed or probable-sex animals are not guaranteed.

Draft — client to review before launch.